Privacy Policy

Consent

By accessing and using this website and/or our services, you provide your express and voluntary consent to the processing of your personal information by Technibond (“the Company”) as outlined in this Privacy Policy. If you do not consent, please immediately stop accessing and/or using this website and our services.

Introduction

Technibond collects, uses, and in some cases, shares the personal information of users through this website and during the provision of our services. We respect your rights to privacy and are committed to protecting your personal information from unlawful collection, retention, sharing, and use. This Privacy Policy informs you about our information processing activities and how we protect your rights.

This policy serves as ongoing notification of our processing activities, valid for as long as you have an active account or use our services, including browsing this website. We may amend this policy to comply with legal changes or updates to our practices. Amendments will be published on this website and become effective from the date of publication.

This Privacy Policy, its interpretation, and enforcement are governed by the laws of the Republic of South Africa. Its provisions will be incorporated into any agreement between Technibond and its users.

Definitions and Interpretation

In this Privacy Policy:

  • "Consent" means a voluntary, specific, and informed expression of will giving permission for the processing of personal information.
  • "Direct marketing" means approaching a data subject for the purpose of promoting or offering goods or services.
  • "Information Officer" means the designated Information Officer of Technibond.
  • "Operator" means a third party processing personal information on behalf of Technibond.
  • "PAIA" means the Promotion of Access to Information Act 2 of 2000.
  • "Personal information" means any information relating to an identifiable user, including:
    • Gender, nationality, ethnicity, age, language.
    • Email address, physical address, telephone number, location, online identifier.
    • Financial information, including banking details.
    • Personal opinions, views, or preferences.
    • Private correspondence.
    • Special personal information, including health information.
    • Name, when combined with other personal information.
  • "POPIA" means the Protection of Personal Information Act of 2013.
  • "Process" means any operation on personal information, including collection, storage, use, and destruction.
  • "Special personal information" means sensitive information such as religious beliefs, race, health, or biometric data, and may include criminal behaviour.
  • "Services" means the services provided by Technibond.
  • "User" means a visitor or user of this website.
  • "Website" means https://www.technibond.co.za.

Interpretation:

  • Singular includes plural and vice versa.
  • Gender includes all genders.
  • Laws refer to current versions, including amendments.
  • Time calculations exclude the first day and include the last business day.
  • "Include" means "include without limitation."
  • Written communication includes data messages under the Electronic Communications and Transactions Act.

Responsible Party

Technibond is the responsible party for collecting and processing your personal information.

  • Email:
  • Website: https://www.technibond.co.za

We may use third-party operators to process your information.

What Personal Information is Collected

We may collect:

  • Personal information: name, date of birth, language, address, account details, email.
  • Contact information: call notes, emails, and other communications.
  • Account information: product type, payment details, and account-related data.
  • Financial information: bank details for debit orders.

Providing personal information is voluntary, but refusal may affect our ability to provide services. We are legally required to collect certain information under laws like RICA and FICA.

Purpose of Collection and Processing

We collect personal information for:

  • Contractual obligations.
  • Legal compliance.
  • Protecting legitimate interests.
  • Direct marketing (with opt-in consent).
  • Customising content.
  • Sending content via email.
  • Enabling participation in interactive features.
  • Website and service updates.

We will obtain your consent for any new purposes not listed here. We do not sell your personal information.

Collection Directly from User

We collect information directly from you, except:

  • Public records.
  • Your consent to collect from another source.
  • Practical necessity.
  • No prejudice to your interests.
  • Protection of legitimate interests.
  • Prejudice to the collection purpose.
  • Impractical collection.

We record details of information sources.

We may use cookies and collect technical information for website improvement. This information is aggregated and anonymous.

Cookies

Cookies are used to:

  • Distinguish users.
  • Remember sessions.
  • Estimate audience size.
  • Store preferences.
  • Speed up searches.

Third-party cookies are beyond our control. You can manage cookie settings in your browser.

General Conditions for Processing

We comply with all laws and respect your privacy. We process information fairly and proportionally, ensuring:

  • Relevance and adequacy.
  • No unnecessary processing.
  • Proportionality of processing.
  • No unnecessary prejudice to your rights.
  • Indefinite storage (unless you object).
  • Destruction of information when no longer needed.

Disclosure and Sharing

We may share information with:

  • Service delivery partners.
  • Survey partners.
  • Law enforcement.
  • Fraud protection agencies.
  • Organisations in case of reorganisation or sale.

We may share aggregated, de-identified information. We will not share your personal information without your consent, except as stated.

User's Rights

You have the right to:

  • Access and correct your information.
  • Object to processing.
  • Lodge a complaint with the Information Regulator.

Requests can be made as per our PAIA manual.

Further Processing

We will not process your information for new purposes without:

  • Your consent.
  • Contractual necessity.
  • Compatibility with the original purpose.
  • Legal obligations.
  • Protection of life or health.
  • Historical, statistical, or research purposes.

You will be notified of any new processing purposes.

Accuracy, Correctness, and Completeness

We ensure your information is accurate and up-to-date. Contact to correct inaccuracies. We will stop using contested information until accuracy is verified.

Security Safeguards

We protect your information from loss, damage, and unauthorised access. Third-party operators must:

  • Process information with our authority.
  • Maintain confidentiality.
  • Implement adequate security measures.
  • Notify us of security breaches.
  • Comply with data protection laws.

We back up all personal information securely.

Notification of Breach

We will notify affected users of any security breaches and provide guidance on protective measures.

Cross-Border Transfers

You consent to cross-border transfers for storage or legitimate interests, even to countries with different data protection laws.

Retention of Information

We may retain your information indefinitely unless you object, or as required by law.

Returning, Destroying, or Deleting Information

We will destroy or delete information when no longer authorised, or return it to you if requested.

Consent

You consent to the processing of your personal information as outlined in this policy. You can withdraw consent by notifying our Information Officer.

Lodging an Objection

You may object to processing with reasonable grounds by contacting our Information Officer.

Choice of Law

This policy is governed by the laws of the Republic of South Africa.

Amendment of this Privacy Policy

We may amend this policy, with changes effective upon publication on this website. You are responsible for reviewing this policy for updates.

Contact

For more information, contact us at .

Date of Update

17 March 2025